Lucasipoolcues.com is a trusted online dealer of Lucasi Custom and Lucasi Hybrid Pool Cues and accessories. We offer Lucasi cues at the lowest prices possible and since we are so sure that you will love the product, we back it up a with a 60 DAY SATISFACTION GUARANTEE which allows you to chalk the cue and try it out for yourself risk free! Oh yeah, we also ship out every pool cue order to you for free... That's right FREE SHIPPING with every order over $99!
If you ever have a problem with your Lucasi Pool Cue, fret not because Lucasi Cues have a LIFETIME WARRANTY that cover manufacturer defects and even warpage (as long as there isn't blatant misuse or abuse of course)!
Our contact information
By email: firstname.lastname@example.org
By standard mail:
PO Box 552
Lafayette, CO 80026
866-843-3294 (between 8:30 a.m. and 5:00 p.m. MST)email@example.com
Most orders will ship out the same day if the order is placed before 2pm MST Monday - Friday and all orders will definitely ship out within 2-3 days unless an item is out of stock or if there is a problem with the order. If there is a problem we will contact you in a timely manner to let you know the reason for the delay and discuss the best way to handle the situation.
Refund, Returns and Cancellation Policies:
If the reason for the return is our fault(damaged in shipping, defective, etc) we will pay to get it back and replace it with absolutely no charges incurred on you. This is rare however because we like to do things right the first time!
If you simply aren't satisfied with your purchase (also rare), just call us toll free at 866-843-3294 and we'll help you arrange for your return. Once we receive your return, we'll replace the item or refund you for the price of the product. There are never any restocking fees. Please note that the customer is responsible for any shipping fees associated with returning these items. 60 day guarantee is effective from the date of purchase. Lucasipoolcues.com, at its sole discretion, may void this guarantee if there is evidence of abuse or mishandling.
*Lucasipoolcues.com is run and managed by Billiard Shops, a division of The Billiard Exchange, Inc.